Frequently Asked Questions

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Are there any recommendations when operating the thermal cameras?

1. Install the camera in a windless indoor environment 2. Set up a specific temperature measurement zone - draw a line on the floor to perform screening at a certain distance between the camera and the person to be screened 3. Double-check with a medical thermometer upon detection of elevated skin-surface temperatures

Can the thermographic camera be installed outdoors?

Outdoor wind and sun can easily affect the surface temperatures of human bodies and the working status of the camera, which results in a deviation between the measured body surface temperature and the actual body temperature. To ensure the accuracy, we recommend implementing the solutions indoors where possible. The working temperature of the cameras are between 10°C & 35°C

Will other heat sources (e.g. tea or coffee cups) trigger a false alarm?

No, the AI has been designed to exclude other heat sources to prevent false alarms.

Is there a wait time before the cameras can be used for screening

The cameras need to be warmed up before using. Turn them on and wait for 5 minutes (handheld camera), 30 minutes (bullet / turret camera).

Does a handheld thermographic camera support the alarm function by default? And does it support VMS linkage?

Only supported by high-end models (TP21B). Not supported by economical models (TP31B).

How many people can the camera screen at the same time?

The camera can support screening up to 30 persons at a time. But still we recommend creating 'zones' to carry out temperature measurement person by person thourgh a single file

Can the accuracy of fever screening thermographic cameras reach ±0.1°C?

No. At present, measuring accuracy is ±0.3°C when uisng a calibrator. The camera by themselves are accurate by ±0.5°C which is sufficient to detect hig temperatures. Once an alarm is triggered during screening it is recommended to use a medical thermometer to confirm body temperature.

Can I use the camera under new GDPR rules?

Prior to utilising the system in their premises, organisations should make a documented record of the new activity in the form of a data protection risk assessment, update the privacy policy affecting the location and make this available to any visitors and staff. This should include transparent information in keeping with the organisational responsibilities under Article 14 of the GDPR; e.g. Thermal Imaging Closed-circuit television (CCTV) operates within the building for public health purposes. The information is viewed by a limited number of trained staff on a live feed and recorded. The recorded images are stored securely and will be shared with public health authorities only in the event a public health incident is identified. The images will be deleted after no more than 90 days. The purpose for processing this information is for security and safety reasons. The lawful basis we rely on to process this personal data are article 6(1)(c) and 6(1)(f) of the GDPR. 6(1)(c) of the GDPR allows us to process personal data when it is necessary to ensure a safe working environment for our employees 6(1)(f) of the GDPR allows us to process personal data when it is necessary for the purposes of our legitimate interests.

Can the system see through glass?

No, thermal imagers cannot accurately detect through glass wall or bariers

Can I wear glasses, face mask or scarves?

Yes, you can wear glasses, helmets, face masks or scarves, as the system will scan the face for the best detection point normally normally the inner corner of the eye and if this is not available it will then go for the forehead. The system comes with signs asking people to remove their glasses.

How many people can it scan at a time?

Subject to the lane setup that feeds towards the scanner, the system can scan from 1-30 people at once, filtering from 100’s to thousands in a short period of time (over 800% faster than manual handheld scanners)

Does the system need a constant flow of people for it to work?

No, the system will work if only 1 or several thousand pass through

What power lead does the system take?

Normal British standard plug used in everyday household

Is the system proven?

Yes, thousands of these systems have already been installed in countries such as South Korea, Singapore and China where authorities have used the camera to great success along with other measures to help the spread of Covid-19

Does the camera need to be fixed to a ceiling or wall?

No the system can be mobilised and flexible by placing on a tripod or fixed depending on your needs

How much does the system cost?

Prices vary depending on model, but start from as little as £1,392 Please get in touch for a no obligation quote


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